Dr. Mark Goulston is considered one of the world’s foremost thought leaders of empathic listening. He is the author of seven books including: Talking to Crazy: How to Deal with the Irrational and Impossible People in Your Life and “Just Listen” Discover the Secret to Getting Through to Absolutely Anyone. He has two upcoming books co-authored with former hospital CEO, Diana Hendel, coming from Harper Collins in the next nine months (Why Cope When You Can Heal? How Healthcare Heroes of Covid-19 can Recover from PTSD and Trauma to Triumph: A Roadmap for Leading through Disruption (and Thriving on the Other Side).